Your privacy is important to us.

As an eCommerce website, we require some personal information in order to provide a service to you.

However, we don’t ask for this information unless we truly need it.

It is OrderDive's policy to respect your privacy regarding any information we may collect from you across our websites and services.

Personal Information

We may ask you for personal information, such as:

Your name
Email address
Age / date of birth
Social media profile/s
Contact details, and
Payment details

This information is used for the purposes of:

providing you with products and services
providing you with information about our products and services
managing and improving our products, services, quality control, administration, communication and internal processes
personalizing and customizing your experience with us
verifying your identity
granting you access to your account with us
investigating any enquiries or complaints submitted by or about you; and/or
complying with regulatory or legal obligations

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

We do not share your personal information with third-parties, except where required by law, to protect our own rights, or to provide a service to you.

We may, however, disclose anonymized and aggregated versions of this information for business, marketing or public relations purposes.

We will only retain personal information for as long as necessary to provide you with a service.

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any advertisers.

Heartland

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

All payments are final and no refunds will be processed.

Delivery Policy (if applicable)

All items will be delivered as soon as the order is ready.

Stripe

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy .

Third-Party Services

We employ third-party services for our:

Website analytics
Payment processing (checkout)
Live chat / customer support
Order fulfillment
Customer relationship management, and
Advertising and remarketing

These third parties have access to selected personal information only to perform specific tasks on our behalf or to improve the relevance of information presented to you. We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours.

Security

We take security seriously, and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee the absolute security of your data.

Links to Other Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot assume responsibility for their treatment of your personal information. This privacy policy only covers our website and privacy practices.

Changes to our Privacy Policy

At our discretion, we may change our privacy policy from time to time. Any changes will be reflected here, so we encourage you to visit this page regularly. We will also notify our registered users of updates to our policy. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.