Online Ordering·

Don't Let Delivery Apps Hurt Your Restaurant

Learn how to avoid delivery apps hurting your restaurant with our guide. Don't let delivery orders take control of your sales.

As a restaurant owner, you know that offering delivery service is no longer an option but a necessity. With the rise of delivery apps like Uber Eats and DoorDash, customers expect to be able to order their favorite meals from your establishment with just a few taps on their phones. However, relying on third-party providers for your delivery orders can come at a high cost.

In this blog post, we will explore the implications of delivery apps on restaurants and how small businesses can regain control over their sales by setting up first-party online ordering systems. We'll also delve into some of the challenges that come with managing your own deliveries and offer solutions to overcome them.


Furthermore, we will examine recent changes in the industry, such as temporarily capping fees charged by third-party providers like Grubhub and Uber Eats due to the COVID-19 pandemic. Finally, we'll showcase examples of successful restaurants that didn't offer delivery before but managed to increase revenue through online ordering.

This article will provide useful knowledge on maximizing your restaurant's income while minimizing expenditure through adept control of deliveries.

Alternatives to Third-Party Providers

The restaurant industry has been drastically impacted by the rise of third-party delivery apps. Restaurants that didn't offer delivery before are now being forced to adapt. Small businesses, in particular, have felt the strain due to high commission fees charged by third-party providers like Uber Eats or DoorDash. Fortunately, restaurateurs who want more control over their business have alternatives available to them.

Ghost kitchens have been growing in popularity as a substitute for the standard restaurant and can be an excellent choice for those wanting to join the food delivery market without putting money into physical space. Ghost kitchens offset 3rd-party app commissions by not having to invest in a dedicated physical space. Ghost kitchens rent out kitchen space from existing restaurants, allowing them to produce orders with minimal overhead costs while still taking advantage of existing infrastructure such as walk-in refrigerators and ovens. Ghost kitchens enable restaurateurs to concentrate on their culinary craft without being concerned about the other parts of operating a restaurant.

Another option is for restaurants to set up their own in-house delivery services using first-party ordering platforms. By utilizing their own in-house delivery services, restaurants can have more control over order fees and keep more of the revenue within their business while customers benefit from not having to juggle multiple accounts. Additionally, these services make it easier for customers since they don't have multiple accounts with different providers so that they can enjoy their favorite restaurant's offerings.

Key Takeaway: As the restaurant industry continues to be disrupted by delivery apps, restaurateurs have alternatives such as first-party online ordering and in-house delivery services that can help them keep more of their profits. Consumers should also make an effort to support local restaurants directly whenever possible, so everyone can benefit from this new era of food delivery services.

Consumers Can Help Too.

As the restaurant industry continues to grapple with the effects of delivery apps, consumers can play an important role in helping small businesses survive. By ordering directly from restaurants instead of using third-party providers like Uber Eats and Grubhub, customers can help ensure that their favorite eateries get more revenue per order and retain greater control over their business operations.

Third-party services usually demand a commission for each trade, which can be as high as 30%. This fee structure puts independent restaurants at a disadvantage compared to larger chains such as Taco Bell or McDonald's which are able to negotiate lower fees due to their size. In response, some cities have temporarily capped commission fees charged by third-party delivery services in order to provide relief for local restaurants.

Fortunately, there are alternatives available for restaurant owners who don't want to pay large commissions on orders they receive through third-party platforms. Ghost kitchens allow them to operate out of existing commercial kitchen spaces while providing delivery services without having any physical storefronts or dine-in seating areas, offsetting the sky-high commissions of 3rd-party delivery apps. Furthermore, various eateries have begun offering their own in-house delivery service with drivers and GPS tracking to ensure customers can track the arrival of their meals.

So next time you're looking for something delicious delivered right away - remember: your support matters. By taking advantage of these options and avoiding third-party apps whenever possible, consumers can make sure that smaller establishments don't get left behind during difficult times - especially since it's often these mom & pop shops that offer unique dishes not found anywhere else.

Customers can demonstrate their commitment to preferred eateries by utilizing dedicated first-party ordering systems that are managed directly by the restaurant instead of third-party delivery services. Going ahead, it is essential for customers and restaurateurs to comprehend the changing nature of food delivery services so as to guarantee prosperity for everyone concerned.

Key Takeaway: Customers can help their favorite restaurants thrive by avoiding third-party delivery apps, as these typically charge high commission fees, hurting small businesses. Consumers should instead opt for first-party in-house services to ensure that independent eateries don't get left out in the cold.

The Future of Food Delivery Services

The future of food delivery services is an ever-evolving landscape. Restaurateurs are striving to keep up with the escalating rivalry from third-party services, necessitating them to come up with strategies for adjusting and staying competitive. Ghost kitchens are becoming increasingly popular as a way for restaurants to offer delivery without having to invest in costly infrastructure or employ additional staff. These virtual kitchens allow restaurants to rent out space, equipment, and personnel from other businesses while still maintaining control over their own menu items and brand identity.

Another solution gaining traction is the Restaurant Empowerment Project, which seeks to reduce fees charged by third-party platforms like Uber Eats or DoorDash. The project advocates for temporary fee caps imposed by some cities that would limit how much these companies can charge independent restaurants that didn't previously offer delivery services before the pandemic hit. This would help small businesses keep more profits while still allowing customers access to their favorite restaurant's dishes through online ordering systems.

Consumers can play a pivotal role in helping local restaurants survive harsh economic environments by placing orders directly with them whenever possible, rather than relying on third-party providers such as Grubhub or Postmates. This could be of great benefit to smaller eateries that lack the resources to create their own website with an integrated online ordering system and may not have been able to offer delivery services prior to the pandemic. Even though some companies have temporarily capped fees for app orders within certain areas around the country, these platforms still take away most of their profit margins. 

As tech advances, restaurants, and customers must comprehend the available choices to make knowledgeable selections when buying food, whether it be via delivery or something else.

Key Takeaway: To protect local restaurants from third-party delivery platforms, consumers should be encouraged to place orders directly with the eateries when possible. Restaurants may also benefit from solutions such as fee caps imposed by cities in order to maintain their profits while still providing delivery services. It is imperative that both customers and restaurants are aware of their choices so they can make prudent selections regarding food orders.

FAQs Relating to Don't Let Delivery Apps Hurt Your Restaurant

How do food delivery apps negatively impact restaurants?

Food delivery apps can negatively impact restaurants in several ways. Firstly, they take a significant portion of the restaurant's profits by charging sky-high commissions for each order processed. Secondly, it reduces foot traffic to the restaurant as customers opt for convenience and place orders online instead of visiting the establishment. Lastly, food delivery apps are associated with long wait times due to inefficient logistics, resulting in customer dissatisfaction, cold food, and bad reviews that may harm a restaurant's reputation.

Do restaurants lose money with food delivery apps?

It is possible for restaurants to lose money with food delivery apps. Delivery fees, commission charges, and additional costs associated with the service can reduce profit margins. Restaurants may also have difficulty competing on price due to the commissions charged by third-party services. Moreover, those who avail of delivery services may not come to the restaurant itself, potentially leading to lost income from in-house customers. Consequently, it is critical for eateries to thoroughly ponder their selections prior to incorporating food delivery apps into their pipeline.

What is the dark side of food delivery apps?

The dark side of food delivery apps is that they can have a negative impact on restaurants. Delivery fees and commissions charged by the apps often eat into restaurant profits, and customers may be less likely to visit the restaurant in person if they can order online. Additionally, these apps require restaurants to invest time and money into integrating their menus with the platform's technology, which could take away from other investments, such as marketing or improving customer service. Lastly, many of these platforms are monopolies controlling prices for both customers and restaurants; this could lead to unfair practices or even price gouging.

Do restaurants lose money with DoorDash?

No, restaurants do not necessarily lose money with DoorDash. Using DoorDash can involve costs, such as commission and delivery fees, but these may be counterbalanced by amplified sales due to its customers' heightened convenience and visibility. Additionally, DoorDash provides access to analytics that help restaurant owners understand their customer base better and make informed decisions about marketing campaigns or menu changes. Ultimately, whether a restaurant makes money or loses money on DoorDash depends on how well they manage its operations within the platform.


By understanding the impact of delivery apps, optimizing your online presence and reputation, and setting up your restaurant for success, you can ensure they don't hurt but help your business. Investing in a comprehensive ordering system is key to making sure that customers have an easy experience when using delivery services while also allowing you to maximize profitability. Don't let delivery apps hurt your restaurant – use them to expand its reach.

Take control of your restaurant's delivery operations by investing in an online ordering system to keep you competitive and profitable. Make sure to do your research so you can find the best solution for meeting customer demands while protecting your bottom line.